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Terms of Service — highlandfamilymedicine.com

Effective date: August 27, 2026
Last updated: August 27, 2026

Note: these terms are pending review by our legal counsel and may be updated following that review.

Welcome to highlandfamilymedicine.com (the "Site"), operated by Highland Family Medicine ("Highland Family Medicine," "we," "us," "our," or "the Practice"). By using this Site, you agree to these Terms of Service. Please read them, along with our Privacy Policy, before submitting the appointment-request form.

1. What This Site Is

This Site is a marketing and appointment-request tool for Highland Family Medicine, a primary-care practice with two locations in Murfreesboro, Tennessee. Submitting the form on this Site sends a request to our staff — it does not book, confirm, or guarantee an appointment. A member of our team will contact you, typically by phone, to confirm the date and time.

2. Medical Emergencies

This Site and its form are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room. This form is for non-emergency appointment requests only. Submitting a request through this Site does not create an urgent-care or emergency-response channel to our office, and we cannot guarantee any specific response time.

3. No Medical Advice, No Doctor-Patient Relationship

Nothing on this Site — including any general health information, provider bios, or service descriptions — is medical advice, and nothing on this Site is a substitute for an actual visit with a qualified provider. Submitting the appointment-request form does not, by itself, create a doctor-patient relationship between you and Highland Family Medicine or any of its providers. That relationship begins only once you are seen for an actual visit (in person or, where applicable, by telehealth) under the terms the Practice establishes at that time.

4. Who May Use This Form

This form is intended to be used by an adult patient, or by a parent or legal guardian submitting a request on behalf of their minor child. By submitting the form, you confirm that the information you're providing is accurate and, if you are submitting on behalf of another person, that you are authorized to do so.

5. Accuracy of Information

You agree to provide accurate contact information (name, phone, and, if given, email) so that our staff can reach you to confirm your request. We are not responsible for our inability to reach you if the contact information you provided is incomplete or incorrect.

6. How Your Information Is Handled

Information submitted through this form is handled according to our Privacy Policy, which describes what we collect, how we use it, and which outside services (our CRM, our email-delivery provider, and our website analytics) process it on our behalf. This Site's Privacy Policy is separate from, and does not replace, the Practice's HIPAA Notice of Privacy Practices, which governs your protected health information once you become a patient. See the Privacy Policy for that distinction in full.

7. Acceptable Use

You agree not to use this Site to:

8. Intellectual Property

The content on this Site — including text, images, the Highland Family Medicine name and logo, and the layout and design of the Site — belongs to Highland Family Medicine or its licensors and may not be copied, reproduced, or used without permission, except as necessary to browse the Site in a normal manner or as permitted by law.

9. Third-Party Services and Links

This Site uses third-party services (described in our Privacy Policy) to operate the appointment-request form, deliver email confirmations, and measure aggregate Site usage. If this Site links to any third-party site or service, we are not responsible for the content, accuracy, or privacy practices of that third party.

10. No Warranty

This Site and the appointment-request form are provided "as is" and "as available." We do not guarantee that the Site will be uninterrupted, error-free, or secure, and we make no warranty that submitting a request will result in an appointment at any particular date or time.

11. Limitation of Liability

To the fullest extent permitted by law, Highland Family Medicine will not be liable for any indirect, incidental, or consequential damages arising from your use of this Site or its appointment-request form, including any delay in response to a submitted request. Nothing in this section limits any liability that cannot be limited under applicable law, and nothing in these Terms limits or excludes liability related to the actual medical care you receive as a patient of the Practice, which is governed separately from this Site.

12. Governing Law

These Terms of Service are governed by the laws of the State of Tennessee.

13. Changes to These Terms

We may update these Terms of Service from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after a change means you accept the updated Terms.

14. Contact Us

Highland Family Medicine
1027 N Highland Ave, Murfreesboro, TN 37130 — (615) 895-2527
1034 N Highland Ave, Murfreesboro, TN 37130 (North location) — (615) 890-4810